Please ensure that your registration address - opens in new window or tab is up to date, so that we know where you are based. Taking this step before requesting a refund is generally appreciated by reputable sellers. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Guest account > PayPal will have processed the payment and sent transaction confirmation details to your registered email address. I have been making all my eBay purchases as a guest because I cannot confirm my e-mail address. Follow Paypal's directions for the return. Find your eBay guest order confirmation email—the subject line starts with “Guest Order.”. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Appeal eBay's decision about a return or missing item for buyers If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. ; Go to My eBay for Guests and click on the "Searches" link in the left side navigation. If you sent a payment, but it's still pending, you can cancel it on your Activity as long as you see the "Cancel" button next to it. I don't know but you just posted your e-mail addresss on a public forum. The subject line starts with “Order Confirmed”. When you buy an item as a guest, we’ll send you a guest order confirmation email, with the subject line “Order Confirmed”. The first step is to contact the member through … Due to the length of time that has passed since this thread began I have locked it from future replies. ther is NO paper work inthe box. After further reasearch, I saw that the item was not authentic. If the case can’t be resolved, and eBay agrees that you’re right, you’ll receive a refund. Either the website or the buyer is not letting me contact the buyer. If you've changed your mind and want to send it back, you can ask the seller if … Share best practices, tips, and insights. eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. If the case can’t be resolved, and eBay agrees that you’re right, you’ll receive a refund. ; Save the search to your Favorite Searches by clicking the "Add to Favorite Searches" link above and to the right of the search results listings. Ron White, Fritch, Texas, https://community.ebay.com/t5/Shipping-Returns/bd-p/shipping-returns-db. Then go back to the Guest confirmation email from eBay (hope you still have it) and using the Guest Access code, click on View Order, and sign in as a Guest. On eBay, there is a “guest login” feature where you can order items normally, without registering your own account. So after I contacted them about the refund again, they stopped replying all together. What you do is open a return case with eBay. Refund - Ebay - guest account Hi, I purchased something from ebay in late April, and the product is defective and also counterfeit according to the manufacturer (so the manufacturer wont honor the warranty). Taking this step before requesting a refund is generally appreciated by reputable sellers. Your guest order confirmation email. I have been making all my eBay purchases as a guest because I cannot confirm my e-mail address. Your guest order confirmation email. We always encourage our members to communicate with each other when there's a problem with a transaction. Hi, I recently purchased an item through ebay and I paid as a Paypal Guest (Not through my account) as I wanted to use a different account which was not registered on my Paypal account. ; View the details, run or refine the search. If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy. Creating an eBay account. In the conversation Unfortunately I have not received the item. When you buy an item as a guest on eBay, we’ll send you an order confirmation email with all your order details. I bought the item as a guest, and ebay will not let me directly open the order from my email. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. Find the guest order confirmation email message that was sent to you from eBay. If eBay is required to collect such taxes in your jurisdiction, eBay will add the tax as a separate charge on your seller invoice or include the tax in our fees. Consider opening a PayPal account for the extra purchase protection offered >, https://sellercentre.ebay.co.uk/private/paypal-registration, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Hi, I recently purchased an item through ebay and I paid as a Paypal Guest (Not through my account) as I wanted to use a different account which was not registered on my Paypal account. If this is still an issue that warrants discussion, don't hesitate to begin a new thread here: https://community.ebay.com/t5/Shipping-Returns/bd-p/shipping-returns-db, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Plus, the item has not showed up in my recently puurchased items. Ebay says I need to request a refund through Paypal. When you buy an item as a guest on eBay, we’ll send you an order confirmation email with all your order details. I need to return and get a full refund. Find the guest order confirmation email message that was sent to you from eBay. I tried to go through eBay, but since I paid as a paypal guest, I get this message every time I try to contact them. The subject line starts with "Order Confirmed". "You can upgrade from a guest user to a registered eBay account by following these steps: Once you confirm your account, the item you bought as a guest user will show up in your eBay purchase history. He has been told (by ebay) that the refund has been sent to a 'Guest' PayPal account but we are unable to find the correct way to navigate the site to quote the transaction ID and to get refund return. After further reasearch, I saw that the item was not authentic. Hi, My son has been refunded some money for returning an item to an online seller. To … Click on the view order details button and sign in using your email address and access code. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. If your order hasn’t arrived, or if you need to return it for a refund, you’ll need to use your guest … Unfortunately I have not received the item. "Guest checkout allows you to purchase Buy It Now items without being a registered eBay member. You should be able to view the order details such as purchased items, shipping status, and tracking numbers by following the link in the confirmation email message.And, you should be able to contact the seller, report that you didn't receive an item, leave feedback, or return an item. Guest account > PayPal will have processed the payment and sent transaction confirmation details to your registered email address. Hi all, I'm going to save you all the bore of an introductory paragraph as to how frustrated I am at eBay's rubber wall against being contacted. You will have an opportunity to negotiate with the seller. When you buy an item as a guest on eBay, we'll send you an order confirmation email with all your order details. If you’re not able to resolve your issue with the seller, we’re always available to step in and help. 3 min article; Returns, missing items, and refunds for buyers 2 min article Return shipping for buyers Here's how: Search for an item on eBay. Save the search to your Favorite Searches by clicking the "Add to Favorite Searches" link above and to the right of the search results listings. You can upgrade from a guest user to a registered eBay account by following these six steps plus you'll need to  set up a PayPal account to receive funds, if any are due. Enter your email address and access code to sign in as a guest user. Then go back to the Guest confirmation email from eBay (hope you still have it) and using the Guest Access code, click on View Order, and sign in as a Guest… How It Works 1 Start your return In My eBay, find the item under Purchase history, then in More actions, choose Return this item. Meet other eBay community members who share your passions. Trying to reach a resolution is good for buyers and sellers. Unfortunately I have not received the item. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Should you have any problems, you need to open a PayPal case > 'Not received' < for each order... enter the transaction/s details, escalate within 2 to 20 days and do not close until completion ... ignore seller promises. Should you have any problems, you need to. Get quick answers to important questions to get you selling faster and better! It’s automatic and covers your purchase price plus original shipping on eligible purchases*. : Finally, a return  is time limited,  based on teh return  policy a seller has and what  eBay will allow. As previously stated, sign in through the email message from eBay. Leave feedback, contact seller, and Return Item. He has been told (by ebay) that the refund has been sent to a 'Guest… Frankly thats why i use Amazon any time i have to because Ebay's sellers get to agree where as Amazon they'll take it back just about no matter what and its never Postage for return unlike Ebay. Correction to my above reply - you have to do this within the next THREE DAYS or you will not be able to return it. Be aware that if proof of delivery to your previous address is confirmed, you cannot win the case for a refund >https://www.paypal.com/uk/smarthelp/home. You should be able to view the order details such as purchased items, shipping status, and tracking numbers by following the link in the confirmation email message. Copyright © 1995-2020 eBay Inc. All Rights Reserved. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Being under 18 years old, and not being able to setup a PayPal account, he made the original payment via his bank card. INADs are costly and should be avoided. If your order hasn't arrived, or if you need to return it for a refund, you'll need to use your guest … You can buy items with guest checkout when: Here is what a guest buyer  needs to do to become a member, per eBay. I finally figured out how to request a return with a guest account. As a guest using eBay, you can add up to 10 favorite searches. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. You'll need this email to view your order details, contact the seller, track your order, or start a return if you need to send your item back. 2 … Welcome to the eBay Community … your community. Learn more about paying through PayPal guest checkout.". I paid for an item as a paypal guest and it did not turn up so seller has given a refund yesterday,it has not shown on my account yet,since buying this item I opened a paypal account using the same card details will this affect the refund.I have checked my paypal account and no refunds are showing or even pending.I did receive an email from paypal saying a refund has been given.Should it … Give support, share information, and connect with fellow members. Enter an email address, create a password, and then select. Follow these steps to get I would like a refund and cancel. You have to get this done within the next two weeks, after that you cannot return it. Returns, missing items and refunds for buyers In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. I bought the item as a guest, and ebay will not let me directly open the order from my email. This is great for fast checkout, those who are making seldom purchases, and don’t need an eBay account. The subject line starts with “Order Confirmed”. You can request a refund up to 180 days after you pay for your item. I didn't know my email was already used and i couldn't link the item up with my ebay account when i went to the email that i was sent originally that has the upgrade code and everything in the email it also has a tracking number which is highlighted blue for being a link and it took me to the item with my address the cost delivery time and to the right of the image of what was purchased 3 clickable links. , Ask questions and exchange advice and tips with each other when there 's no extra for! Ebay buyers and sellers for full details of their return policy item to an seller. Problem ebay guest refund a transaction order items normally, without registering your own.. 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