Repair Major Damage If you have a charming wood piece, but a major eyesore is detracting from its overall look, it's time to break out the Bondo all purpose filler! I went to the Murfreesboro TN store where a general mgr said he would put the replacement couch and the missing love seat on a truck with delivery set for December 16. I enjoyed my experience with Rooms To Go and I would recommend everyone to shop there! Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. I never received a call back. 5. If you want your response Resolved Rooms To Go Disgusting Horridcustomer Service 2x. I called customer service and they rescheduled another delivery on 6/21/2019 which also came damaged and I had to refuse the order. So now we will wait to see how RTG will botch this delivery. Rooms To Go review from Union City, Tennessee with 3 Comments: I have purchased damaged furniture. You’ll find gorgeous living room furniture, from sofas and loveseats to home theatre seating. Rooms To Go Cons: In its place was a non-matching leather recliner. Rooms To Go does provide a one year warranty against manufacturer defects, but even with the warranty period being expired, we do expect the furniture to last much longer. After, you can repaint the whole piece for an even look. Respectfully, the Better Business Bureau is a NON-government entity. Now, rooms to go redelivered both a new couch and loveseat, and everthing went fine for about a month or so, Then, I noticed the leather rubbed off of the couch arm and the loveseat arm areea. It protects most damage on wood furniture and some damage on fabric and leather furniture. Furniture.ca offers a great selection of high quality furniture, home decor and more in one of the best online home furniture stores in Canada. Sofa arrived and was damaged. Transit Damage was the only furniture I bought from. Rooms To Go Outlet, Norcross, Georgia – Located at 6288 Dawson Blvd., this outlet store offers a great selection of traditional and modern furniture for every room. This company sold me damaged furniture and refused in a refund, saying that all damages were my fault. Purchased a room of furniture from the new Murfreesboro, TN store on November 24. The loveseat was dropped twice and ripped bottom corner. If you wish that your prior post be removed, submit a notarized letter. That's a whole month and we've received a bill for things we can't use! Check for damage before delivery driver leaves. Terms and Conditions of Sale, Limited Product Warranty and Dispute Resolution/Arbitration Agreement Company policies and procedures. The complaint has been investigated and resolved to the customer's satisfaction. Rooms To Go reopening stores in Puerto Rico after minor hurricane damage Locations also include Rooms to Go Kids stores Clint Engel // Senior Retail Editor, Furniture Today • October 5, 2017 Apr 22, 2013 - Here are a few ways you can repair damaged wood furniture, without having to fully refinish it or redo the entire surface of the piece. Shaun, If we pursue this legally, you will have to pay much more, not to speak of lost future customers in the Middle Tennessee area. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. We are truly sorry to hear of your experiences and would like to look into this further! RTG has over a hundred stores in the United States. Read about our COVID-19 precautions. Should you ever have any questions or concerns, you may reach us at [email protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Rooms To Go Damaged Furniture. Comment the review as Rooms To Go verified representative. Resolved Rooms To Go — damaged furniture and personal property. Jun 17, 2020 - Explore Katy's board "denim sofa", followed by 455 people on Pinterest. Get contact details that poster left for the company. Our recliner was delivered. While the number of complaints may be a small representation, it is still too many. Mix up your Bondo, apply to the uneven, damaged section, then sand smooth. I purchased a dresser at Rooms to Go on June 13th. Still so happy with every choice! Equal Monthly Payments required for 5 years. Your proper resolution is to expect a corrected delivery sent out to you. We also have a complaint filed with the Better Business Bureau and considering legal action. I waited 2 weeks to get it delivered, on delivery I waited 4 hours. Everything which was delivered was already damaged. We have many nice, popular collections and styles for sale like: Cindy Crawford; Sofia Vergara; Read about our COVID-19 precautions . Username and password will be sent to you via email. Don’t Forget the Regular Stores. On purchases priced at $599.99 and up made with your Rooms To Go credit card through 1/18/21. Now we are on three deliveries and still I am unable to fully utilize my furniture. The supervisor for customer service was also unapologetic and rude, even suggesting that I could hire a truck and crew and pick up the missing piece if I chose. Read the latest user reviews about Rooms to Go in United States. The best they could do is intervene with additional communication. Rooms To Go Damaged Furniture For Sale can offer you many choices to save money thanks to 18 active results. If this is unacceptable, you are free to request a refund on the undelivered portion of the furniture. I cannot express how disappointed I am with the quality control and the lack of customer service. Would You Like to Convert It Into Review? Plaintiffs purchased furniture from Florida-based furniture store chain Rooms to Go (“RTG”). * Monthly payments shown are only applicable with this special financing offer. Check our FAQ. A desirable outcome for resolution is a refund of any and all delivery costs (you came in a truck but did not do what you legally promised), a personal apology from customer service and those accountable for the botched delivery, and $100 for the 8 hours of our time set aside to wait for 2 deliveries (we have had to put off personal plans and our time should be valued in real terms, not just in words. A replacement was scheduled for delivery on June 24th between 1:00 and 5:00. Customer service was unapologetic and rude. Delivery scheduled for December 9th. If there is a problem with the furniture delivered to you, you should immediately contact the customer service of Rooms To Go. What is Rooms To Go's policy for damaged furniture? Rooms To Go should of been my first pick to buy furniture from the start. They have little control over any situation like this. Design your study with industrial themed bookcases, a rustic office desk and swivel chair with iron accents. Private messages do not impact your company rating. Customer service was terrible. Furnished the entire house! to count towards your company rating, you can also leave a comment for this review. My sofa had a 10" cut on back and edge of back cushion had rubbed spot on it. All rights reserved. Sherril Greene. At that moment they set up an exchange and I had a new sofa in 5 days. Choose from a huge selection of contemporary and modern furniture. The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. RTG Furniture Corp. d/b/a Rooms to Go, and allege the following: INTRODUCTION 1. Thank You for Your Reply! Location: 4800 S Cleveland Ave, Fort Myers, FL 33907. Review #2021168 is a subjective opinion of Rooms To Go requires a down payment equal to sales tax and delivery. Resolved Rooms To Go Disgusting Horridcustomer Service 2x . Fine furniture at excellent prices. Discover the convenience of online shopping with inviting living rooms, casual and formal dining rooms, and relaxing bedrooms, delivered fast, right to your home. Rooms To Go - Damaged Furniture Mar 26, 2016 @ Pissed Consumer I waited for them until 6:00 but no one ever showed up. I called again on Friday and spoke to someone at the local store where I purchased the dresser. See more ideas about interior, interior design, living room decor. I recieved my living room furniture damaged and when customer service called to follow up on my delivery I told them. I was told the love seat couldn't be sent to us until 12-20, meaning we would be paying for the object with receiving it by the time it arrived, 25 days after the order. We are processing your message. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All … With nearly 150 furniture stores / showrooms, we have the buying power to offer quality home furniture at affordable prices. Enter email and zip code to receive special offers and more. Sofa arrived and was damaged. She told me she would call customer service and have them return my call. The dresser was paid for by a new rooms to go credit card that I was approved for. Nancy Mangum. Love seat was NOT delivered. Rooms To Go is a retail store chain selling furniture based out of Seffner, Florida. I appreciate reading your complaint David. Preferred solution: Have all furniture removed, full refund and repairs for all damages that were caused by Rooms To Go drivers and/or subcontractors. And for the same reason, you're not going to file in court. furniture is discontinued or not available, allow the purchaser to select a new piece of furniture of equal value and quality. Me and my fiancé ordered furniture from your friendswood store, it was delivered on august 21st with 3 pieces badly damaged(2 night stands& 1 dresser) we were promised an exchange 3 times before the hurricane and twice after the hurricane now we're told September 21st! Rooms To Go review from Fort Myers, Florida rated 2.4/5.0 with Images: Check for damage before delivery driver leaves I purchased a dresser at Rooms to Go on June 13th. Apr 22, 2013 - Here are a few ways you can repair damaged wood furniture, without having to fully refinish it or redo the entire surface of the piece. Write a private message as Rooms To Go verified representative. 1. Please email us at TellUs@RoomsToGo.com with your order info. Full refund. Not everyone recieves horrible service. Asked by Baker PD . Anyone had a real experience with them on this? RTG sells furniture and accessories and offers discounts to those willing to buy an entire room of furniture. I called and the sent a technician out. Is a layaway option available? I don't understand how customer service can not have the urgency to make a problem right with the customer, why couldn't they shorten the wait while a person at the store could...this is not right. General questions about Rooms To Go; Monday - Friday 8:00am - 8:00pm Eastern Saturday 8:00am - 6:00pm Eastern 1-800-766-6786 customerservice@roomstogo.com. At first, I would have been happy with the exchange but I haven't been able to do that so at this point I just want Rooms to Go to come and pick it up. Cindy Crawford Furniture - Living room furniture falling apart, Rooms To Go Outlet - bad customer service, Ge Online Service / Rooms To Go - saturday payment considered late payment, Rooms To Go - thieves/liars/poor customer service, Rooms To Go - sold me a mattress with bed bugs in it, Rooms To Go - the rep refused to help me with the leather coach, which started to fade away, Rooms To Go - horribly delivery time, no stock availability, terrible customer service, broken items and lies. © 2004-2021 ComplaintsBoard.com. You can try to reach review author by writing a comment to the review or try one of our business solutions. We recommend you to go through the Rooms To Go Return Policy before making a purchase there. With that being said, the number of complaints seen online should be taken into comparison with the thousands of deliveries that are completed in showroom condition on a daily basis as well. You can get the best discount of up to 50% off. If this sounds synical, it is...this is the 2nd room of furniture purchased from RTG and the 2nd time the delivery was botched and we were treated as if we were the nuisance not the company and individual who did not do there jobs. Resolved Rooms To Go — living room furniture My sofa/love seat/chair when delivered was damaged on 6/13/2019. Rooms To Go Pros: 2. Unfortunately it's the one of the busiest times of the year for most companies and that means it will take time. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. How rtg will botch this delivery it 's the one of the times... Accepting the furniture edit the text before publishing I had to refuse the.. New Murfreesboro, TN store on November 24 company policies and procedures November 24 you! The dresser was paid for by a new sofa in 5 days review as to! Was for a new sofa in 5 days reclining sofa, standard love seat and. 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